Fax Solutions

We currently offer 2 separate fax to email and email to fax solutions, what we call prepaid and post-paid.

Our prepaid solution is what is generally marketed as FREE fax to email as it is an absolutely free service should you use it to only receive faxes. Sending faxes on the FREE service however requires that you purchase fax credits via our payment gateway which requires a credit card for processing.

These fax credits then allow you to send faxes form your email address at fixed rates and since you need to purchase these credits before using it, we call it a prepaid solution.

Alternatively, our post-paid offering allows you the convenience to use the service for an entire month and only get billed for what was used during that month - similar to a cell phone contract, hence the post-paid moniker.

How it works:

Fax to Email (Receive a fax on your email)

By linking a fax number to your email address you can now receive faxes through your email account. All faxes that are sent to this designated fax number will then be forwarded to your email address as a picture attachment.

Email to fax (Send a fax from your email)

This service enables you to compose an email which will be sent to someone's fax machine. This is accomplished by simply sending an email to an address in the following format:

<fax number goes here>@vax.co.za. The fax number must be in its international format ie: This email address is being protected from spambots. You need JavaScript enabled to view it. actual email itself can either be composed in two ways. Type the body of your email and send it (in which case the fax will be the body of your email) or attached a file in one of the following formats to be used as the fax body.

  • BMP Images (.bmp)
  • GIF Images (.gif)
  • HTML Documents (.htm /html)
  • JPEG Images (.jpg / jpeg)
  • Microsoft Excel spreadsheets (.xls)
  • Microsoft Power Point Presentations (.ppt)
  • Microsoft Word Documents (.doc)
  • Note Pad (.txt) or any Text Editor
  • PDF Documents (.pdf)
  • Tiff 3 Images (.tif / .tiff)

E.g. You would like to send a fax to 021 123 4567. With this service enabled all you have to do is send a mail addressed to This email address is being protected from spambots. You need JavaScript enabled to view it. making sure to type a body or attach the appropriate file.


+27 21 949 1551
E support@ict-empire.com

2 Hildebrandt Street, Oakdale, Bellville Western Cape, 7530

After Hours

T +27 82 561 8217
E support@ict-empire.com


T +27 21 949 1551
E accounts@ict-empire.com

Please contact our office number for support in JHB, PTA, Durban and Bloemfontein


Support / Applications


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